Support

Contact Us

If you have any questions, issues, or feedback regarding our apps (including Eclis, Layal, and Desir), please don't hesitate to reach out.

Email: support@ophelin.com

We aim to respond to all inquiries within 1–2 business days. Your patience is appreciated.

Frequently Asked Questions

Is my data safe?

We prioritize your privacy. Ophelin apps are designed to handle your data with the utmost care. Specific data handling practices vary by app, but generally, personal information required for app functionality is often stored locally on your device. It is not uploaded to our servers unless essential for a specific feature (e.g., AI processing for dream interpretation), in which case it is handled securely and anonymized where possible. Please refer to the specific app's Privacy Policy for detailed information.

How can I delete my data?

Most Ophelin apps provide an option within their settings to reset or delete locally stored data. Uninstalling an app will also typically remove all its associated data from your device. For specific instructions, please check the app's settings menu or its dedicated FAQ section if available.

How do in-app purchases and subscriptions work?

In-app purchases and subscriptions in Ophelin apps are processed securely through the Apple App Store or Google Play Store. All payment-related queries, including refunds, cancellations, and billing issues, are managed by these platforms according to their respective terms of service.

What kind of information do your apps collect?

Our apps may collect anonymous usage data (e.g., feature usage, crash reports) through services like Firebase Analytics to help us improve performance and user experience. This data is aggregated, anonymized, and does not include personal or sensitive content. Some apps might ask for personalization details (like name or preferences) which are typically stored locally on your device. For a detailed list, always consult the specific app's Privacy Policy.

How is Artificial Intelligence (AI) used in your apps?

Some of our apps, like Layal for dream interpretation, use AI (e.g., via OpenAI or Google AI APIs) to provide unique features. When AI is used, only the necessary data (e.g., dream text and selected metadata) is sent securely for processing. This data is not used to identify you and is not stored by us beyond the immediate processing request.

Are the interpretations or content generated by AI always accurate?

Content generated by AI in our apps, such as dream interpretations in Layal, is intended for entertainment and personal introspection purposes only. While we strive for high-quality and meaningful outputs, AI-generated content can be fictional, poetic, or unexpected. It should not be considered professional advice (e.g., medical, legal, or psychological).

What if I find AI-generated content offensive?

AI models can sometimes produce unexpected results. If you encounter any content that you find offensive or inappropriate, please report it to us at support@ophelin.com. We are committed to refining our AI interactions but note that, as per our Terms & Conditions, the developer is not liable for AI-generated content.